Here is a very simple way for people to check to see if they are getting any packet loss when downloading files that are constantly corrupted or just for trouble shooting a network connection. This is by no means the only way, but it’s a good place to start an investigation.
First open up your command prompt by pressing the Windows Key+R.
Then in the dialogue box, type “cmd” (without the quotes) and press ‘OK’
Then type ‘ping 192.168.0.1 -t’ (without the quotes and note the spaces) and hit Return and let it run for a few mins. Change the 192.168.0.1 to whatever your default gateway is (your router address) the one in the example is for a Netgear router. Here is a list of common router addresses. They will consist of 4 sets of numbers separated with a period (.) You don’t have to ping your router address, you could also try pinging Google for example ‘ping google.com -t’
After about 2-3 mins press CTRL+C to stop the reading and see if you have any packet loss. You should see 0%
If you are seeing 0% packet loss, then you know that there is no problem between your router and the computer and you need to expand your investigation. If you are seeing some packet loss, then here are a few things to check
- Check the cable that connects between your router and your PC, they can degrade over time and need replacing. If you are wireless, make sure that your drivers are up to date.
- Is the Firmware on your router up to date? If not, try to install the latest version.
- Firmware is OK? Try the same test with another router is possible.
- Contact your ISP. Explain the tests you have done and see if they can help on their end.
Hope this helps.
Any questions, please feel free to ask in the comments below.